Batery Casino - プレイヤーの入金が見つかりません。

My 2 deposit is missing from last 5 days still no response recieved from the casino side, on 27th September I made a deposit of 9000 in the casino I paid to the merchant successfully after that I have submitted the utr but the payment was declined first so I have made a complaint on the casino site they are not responding just sending me automated massage no help is received from the casino neither my deposit is added 1100+9000 both deposit is missing

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Dear itzzbiswadip,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hello!

We're very sorry to hear that you are facing this challenge.

However, we are already working on your issue. We will provide an answer with resolution as soon as possible. Please wait for an answer to your question in the available request No.19088165.

Best regards,

Batery.

Dear itzzbiswadip,

As per your deposit of 9000 INR, it was successfully added on 11.10 at 17:56 IST. Please check from your side.

As for deposit 1100 INR, kindly specify it's details, so we can check it's current status.

Best regards,

Batery.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear itzzbiswadip,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika