Batery Casino - プレイヤーの入金が遅延しています。

I have deposited 10000/- on 29th of April , after submitting transaction no it asked me if money not credited send receipt then i sent receipt but 4 days passed still no payment credited and there is no option to contact support except ticket system which only allow 1 message and you can't reply until they reply or respond. Ticket no #23027648 and in automated response their claim is that max 3days to resolve issue but 4 days passed and still no resolution.

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Dear SHIV7448,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas