Batery Casino - プレイヤーの撤退が遅れています。

Dear Team,

batery account ID : 68554977

Battery Casino is taking longer time to release my withdrawal of 45000/-, and it has been more than 15 days and they are always giving generic reply, "We are working on your issues and we will update soon." this kind of reply really giving me lots of suffering. Please help me to get my money. Attached are the relevant screenshots

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots from your withdrawal history showing the status of the transaction? Post screenshot here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Team,

Please find the answers for your questions.

Have you made any successful withdrawals from the casino in the past? - YES I MADE

Could you please confirm that you have passed the KYC verification? - YES IT'S DONE.

Have you accumulated your winnings with the help of a bonus? - NO . THIS WINNINGS ARE FROM MY DEPOSITS

Could you please share screenshots from your withdrawal history showing the status of the transaction? Post screenshot here or send the information to my email at [email protected]- DONE-N ATTACHED HERE ONLY

Thanks for your reply and the information provided.

• Has the payment reached your bank account since your last reply?
• Was this the first time you used the payment method in order to withdraw your winnings?
• Were your previous payouts via the 'IMPS' payment method processed correctly?

Please let me know.

Dear Officer,

Please ask all the queries in one go, and please avoid the days' drags.

Find the answers for your questions:

Has the payment reached your bank account since your last reply? - NO.

Was this the first time you used the payment method in order to withdraw your winnings? - NO

Were your previous payouts via the 'IMPS' payment method processed correctly? YES.

Dear NIKHIL_6,

As per your account information, this withdrawal amount has been successfully processed and should have already reached your bank account. Kindly check from your side and let us know.

Best regards,

Batery.

Thanks to both parties for your replies.

Dear player,

Could you please confirm whether the payout reached your bank account?

Looking forward to your reply.

The payment was unsuccessful, and the funds were credited back to platform only; they didn't arrive in the bank account

Dear NIKHIL_6,

Please disregard the previous reply.

As per your account information, this withdrawal amount has been rejected and was credited back to your Batery account on 15.10 at 14:32 IST. You can now try to withdraw it again or use to play games on our platform.

Best regards,

Batery.

now there is no balance in the account; unfortunately, you may check

Dear player,

• Could you please explain in more detail your last update regarding the situation?
• Was the amount confiscated, or played down?

Looking forward to your reply.

Dear NIKHIL_6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru