BC.Game Casino - プレイヤーが誤った控除額について返金を要求した。

I placed a $1 bet on Funky Time (Evolution Gaming) at BC.GAME (www.bc.game). When I checked my balance, $100 was deducted instead of $1.

I contacted BC.GAME support immediately. They refused to investigate properly and claimed their system logs show a $100 bet. They told me I needed a screen recording to prove it, but I didn't expect an error so I don't have one.

I have been a loyal player on BC.GAME for years. Their internal transaction logs will clearly show this error. I am asking for a fair investigation and my $100 refund.

Support chat screenshots are attached below.

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Hello, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila