BC.Game Casino - プレイヤーのアカウントに問題があります。

Dear zbing404,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you deposit money using a payment method registered in your name?

Did you accumulate your winnings with or without an active bonus?

Have you made any successful withdrawals before?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

Dear Dominika, I have only one account to play with them, not the same IP. i paid by registering in my own name. I didn't claim any bonuses, I won these USDT by playing sportsbook. I have made a few withdrawals before. Thank you for accepting my complaint!

亲爱的多米尼卡，我就一个账户在他们这里玩，没有相同的IP。我都是以自己的名义注册的方式付款的。我没有领奖金之内的，我是玩体育博彩赢的这些USDT的。我之前提款过几笔的。感谢你接纳我的投诉!

This is the balance of the account before it was frozen

这是账户没冻结之前的余额

s This is the theory that when I approached customer service to ask why the withdrawal was returned to me and there was no ability to withdraw, they said I was having my account reviewed by the relevant team and then told me to wait 24 hours.

s这是我找客服问为什么提款给我返回来了，而且还没有提款的功能的理论，他们说我被相关团队审查账户了，然后叫我等24小时。

Dear Commissioner, is my complaint being followed up, I've been waiting anxiously for a few days, please let me know if you have any news at the first time.

亲爱的专员，我的这个投诉有在跟进吗？我很着急等了好几天了，麻烦第一时间有消息给我说下

Dear Commissioner can you reply to my message, I've been waiting for days without any news.

亲爱的专员能回复下我的消息吗？我等了好几天了一点消息都没有了

Dear zbing404, have you submitted the requested information to the casino?

Has anyone in your household or sharing your IP address created an account there as well? If yes, do you use the same devices?

Dear Commissioner!!!Have you submitted the requested information to the casino? ---- have submitted the information. Has someone in your family or someone you share an IP address with created an account there as well?----- I am the only one in my family who plays at this casino. If so, do you use the same device? --- No. Oh, no one in my family plays at this casino, it's just me playing at their BC casino. I also ask the commissioner to scrutinize the audit!

尊敬的专员您好！！您是否已向赌场提交所要求的信息?----已经提交了资料。 您家里有人或与您共享IP地址的人是否也在那里创建了账户？-----我家里就我一个人在这个赌场玩。 如果有，您是否使用相同的设备？---没有哦，我家里没人在这个赌场玩，就我一个人在他们BC赌场玩。 还请专员严查审核！

Dear zbing404, have you heard back from the casino about the verification of your submitted information? They indicated a response time of 10-15 days.

Dear specialist, I have not received any information from BC Casino email yet. Thank you for your help!

Dear Commissioner, BC Casino's hasn't emailed me yet, will I get this resolved?

亲爱的专员，BC赌场的还没给我发邮件了，我这个事情能得到解决吗

Dear zbing404, the main focus of this complaint appears to be centered on your use and/or abuse of sports betting facilities.

Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's findings and/or their explanation correctly and judge this case fairly. There are many multiple-account strategies used by players focusing on sports betting and we couldn't evaluate the issue properly.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.