BC.Game Casino - プレイヤーのアカウントは正当な理由なく閉鎖されました。

Dear Casino Guru Team

I need help recovering my $1.6M balance from BC.Game. My account (LuckyWal****, User ID: 358650****) was unfairly locked, and they refuse to pay me.

Details:

I played fairly and won a large amount when playing slots.

BC.Game banned my account, falsely claiming I used "prohibited techniques" without proof.

I won a legal case in Curaçao against them, but they ran away from the jurisdiction to avoid paying.

Evidence Provided:

Screenshot of my account balance before the ban.

BC.Game’s email response accusing me without proof.

Court ruling from Curaçao confirming I won the case.

I appreciate your help in holding BC.Game accountable. Please let me know the next steps.

Best Regards

Chandrabayu M

Hello Maver1ch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you for reaching out. Here are the answers to your questions:

My account was fully verified, and I completed the KYC process successfully. I don't recall the exact date, but it was a long time ago.

I deposited real money and did not use any bonuses for the winnings in question.

I was playing slot games, specifically those from PG Soft, when I won a significant amount.

My last communication with BC.Game was when they informed me that my account was permanently locked due to "prohibited techniques." However, they have not provided any proof of this accusation. I have also won a legal case against them in Curaçao, but they left the jurisdiction to avoid paying me.

I appreciate your help in resolving this issue. Let me know if you need any further details.

Best regards,

Thank you Maver1ch for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Nick,

Thank you for your assistance and for forwarding my case to Branislav. I appreciate your support in helping me resolve this issue with BC.Game.

I will follow up with Branislav directly and provide any additional details needed. Please let me know if there’s anything else I should do on my end.

Best regards,

Chandrabayu M

Hello, Maver1ch,

I am sorry to hear about your unpleasant experience, and thank you for your email. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BC.Game Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been closed and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru) or via Skype.

Please note if you cannot support your decision sufficiently, I will be forced to close the complaint as 'unresolved', and your rating/safety index on casino.guru will probably destroyed for a very long time.

Thank you. Looking forward to hearing from you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Maver1ch,

Thank you for your email, and I am sorry for the delay.

There is still ongoing communication between the casino representative and me, and I am currently waiting for more information and the details I requested.

In the meantime, I have a few questions for you.

Did you use a VPN while playing at the casino? If so, why?

The data says that at least 2 other gaming accounts were registered/used with the same device as yours. Can you please somehow explain it? What was the purpose of the registrations (self referrals were also mentioned), and how exactly did you accumulated your disputed winnings?

You mentioned that you did not use any bonuses for the winnings in question. Did you use any bonuses earlier? Did you use any referral earlier, or did you recommend anyone to play at BC.Game, using your referral?

Please note that the data regarding more than 1 account on 1 and the same device is quite clear (without further details confirmed/proven - so far), so I would highly appreciate the complete truth.

Thank you.

Dear Branislav,

Thank you for your continued support. I would like to provide full clarification regarding the issues raised:

VPN Usage:

I did not use any VPN. I only use Cloudflare DNS WARP (1.1.1.1) to improve connection stability and speed, and I use it daily. It is not a VPN, and I have never used it to hide or change my location.

Multiple Accounts:

I only have one account (Lu*******9). One time, I logged in using the Google login button, not knowing it would automatically create a new account,even though I had already registered manually using the same Gmail address.

This was my first time experiencing such an issue. I had no intention of creating multiple accounts or breaking any rules. As soon as I realized what happened, I logged out and immediately reported the issue to BC.Game support with a full explanation and screenshots.

Referral/Bonus:

I joined BC.Game without any referral. I discovered it through an ad on a blockchain explorer. I did not use any referral code and never referred myself.

Devices Used:

I play using 3 of my own devices: Samsung Z Fold5, iPhone 15 Pro Max, and Infinix GT Pro. I switch between them when the battery runs low or when I'm on the move. All devices are mine and are used normally. I also use these same devices to play on other casinos as well.

Winnings Source:

All of my winnings came from real-money slot play, without using any bots, exploits, or system manipulation. I deposited and played slot games manually with luck and fair play.

I have always acted in good faith, never intended to violate any rules, and have fully cooperated to clarify everything. Please let me know if you need any further information.

Thanks n Regards

Dear Branislav,

Thank you for your detailed questions. I’d like to clarify each point as clearly and truthfully as possible:

---

VPN Usage:

Yes, Cloudflare WARP (1.1.1.1) may assign rotating IP addresses from a shared pool. I use it for stability and privacy, but I did not expect that it could overlap with another user's IP. I never used it with malicious intent or to imitate any other user.

---

Multiple Accounts:

I only personally used one account: Lu*******9.

The second "linked" account was unintentionally created by BC.Game’s system when I logged in using the Google login button, even though I had already registered manually with the same Gmail address.

Once I realized this issue, I logged out immediately and reported it to BC.Game support with full explanation and screenshots.

If there is a third account, I genuinely have no knowledge or connection to it.

---

Devices Used:

I used three personal devices: Samsung Z Fold5, iPhone 15 Pro Max, and Infinix GT Pro. I regularly switched between them when traveling or when a device ran out of battery. I also used these same devices to access other casinos.

Important note: Some of the devices I used to access BC.Game have since been sold or passed on. I no longer control those devices, and it is entirely possible that new owners may have used them to create or access BC.Game accounts, which might explain the "device overlap" detected in your system.

I want to emphasize that I never shared my account or intentionally used multiple accounts.

---

Winnings Source:

I made numerous deposits to BC.Game in USDT, with a total deposit amount of over $100,000.

From that, I had one successful withdrawal of just over $100,000. I don’t recall the exact amount because it happened some time ago.

All of my winnings came from manual slot play using real money. I did not use bots, scripts, or any form of manipulation.

To the best of my knowledge, I did not use any bonus related to the disputed winnings. If any linked accounts (which I do not recognize) used bonuses, I have no connection or control over them.

---

I hope this clears up all remaining concerns. I have always acted in good faith and continue to fully cooperate with this process. I am open to any fair solution and appreciate your efforts in handling this case professionally.

Best regards,

Chandrabayu M

Dear Branislav,

Thank you for your follow-up and giving me the opportunity to clarify the situation again.

---

Multiple Accounts

I would like to once again confirm that I personally only used one account: Lu*******9.

As previously mentioned, one additional account was unintentionally created due to BC.Game's Google login issue, which I immediately reported to their support. I did not use it to play or claim anything.

If other accounts were registered using the same device, it is likely because my roommates or coworkers also signed up on BC.Game after seeing me play. We use the same Wi-Fi network, and all employees here use Infinix GT Pro 10, which was issued by the workplace and later replaced with GT Pro 20.

---

Devices Used

The Infinix GT Pro 10 was a work-issued phone that was later replaced with an Infinix GT Pro 20.

All workers here use the same model of device, so it’s possible that BC.Game’s system identified them as the same device, even though they were physically different.

I can provide photo evidence of the current work device (GT Pro 20) in attachment, and I believe this reasonably explains why multiple accounts may have been detected under similar device signatures.

---

Referral

I want to clearly state again that I have never referred myself or created accounts for referral purposes.

If referrals were detected between accounts, it may have been from friends or coworkers who registered after seeing me play. However, I did not direct or influence them with the intent to manipulate the system.

---

Deposit

My last deposit before the account was locked was exactly 5,999 USDT, and all of my gameplay was done manually via mobile phone, no bots, automation, or system abuse.

I play using real money with fair and honest intention.

---

My Intent & Openness to Resolution

From the beginning, I have always used real deposited funds, with one account, and I have consistently tried to resolve this case honestly and cooperatively.

If there is any possibility to resolve this matter peacefully, I am fully open to a fair negotiation or settlement. My only goal is to resolve this issue properly and close it as soon as possible, without further complications.

Please let me know if further clarification or documents are needed. I truly appreciate your fairness and time.

Thanks & Regards

Greetings,

Thank you for your response.

It is really interesting how new things appear only after I receive more details/supporting evidence from the casino, and I have to literally ask you about them to find out more.

Unfortunately, the casino representative has not provided me with further information that I requested during our last discussion regarding this case. However, based on the information I already have, your explanation does not completely fit the reality and the evidence I received.

Anyway, I would like to wait for the casino's response outside the thread and for further details I requested. On the other side, I have to admit that if all the details and circumstances are fully confirmed and supported with relevant evidence, I am afraid it will not end up the way you expected.

Setting the timer for the casino again, to keep track of the processing time, waiting for the requested.

Thank you for your patience.

Dear Maver1ch,

Thank you for your emails. I will reply to it in a reasonable time.

Unfortunately, after gathering all the necessary information/details/data from the casino regarding the user's account(s), we decided to close this complaint as unjustified due to the following reasons:

• A violation of the casino's Terms and Conditions accepted upon registration(s) - multiple accounts (at least 2 other linked accounts used on the same device(s), besides the duplicate mentioned above as a result of a mistaken login via the Google button, while one of them was even registered a day before the disputed account - the user was not allowed to register another (the disputed) account and play), self-referral - at least it is clear from the provided evidence, and it would be likely impossible to prove otherwise
• As the matter relates to also a type of issue we do not handle (referral/self-referral - 'affiliate issues'), we do not have enough insight to review the matter and circumstances sufficiently on our side - point 4.5. (Terms of use); in addition, we do not have enough legal capacity to assess the decision of a court and all the reasons and facts behind it, nor to gain/consider all the necessary supporting evidence given the complainant's and the casino's situation
• There are reasonable grounds to believe the complaint was not filed by the owner of the relevant casino account

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. You can submit a complaint directly via the license validator at the bottom of the casino website.

Although only outside the thread, thanks also to BC.Game Casino Team for providing information and for their cooperation.

Best regards,

Branislav, Casino.Guru