BC.Game Casino - プレイヤーのアカウントは理由もなく閉鎖されました。

I registered on bc.game on September 17th, deposited 600 USDT, won 2,130 USDT, then placed two bets of 500 USDT, lost, then placed a bet of 1,130 USDT, won 3,711 USDT. I configured their global settings, verified my email, then added my phone number, made a withdrawal, and was asked for verification. I did so, provided my ID from both sides, took a photo of my face, and verified my face. They refused verification, and then completely blocked my account and told me by email that they would not refund your funds. I am an honest player and have not violated anything. I have everything on video and have screenshots, and I provided them with all the information: my IP address, the USDT transfer hash, and screenshots. I know bc.game is a very reputable company, and there was probably some technical misunderstanding on their part, since my account did not pass verification, and that's why they did not allow me to withdraw the money.

Я зарегистрировался на bc.game 17 Сентября , пополнил депозит на 600 USDT выиграл 2130 USDT потом поставл 2 ставки по 500 USDT проиграл потом поставил 1130 USDT выиграл 3711 USDT , настроил их глобальные настройки верифицировал почту потом добавил номер телефона сделал вывод попросили верификацию я сделал верификацию предоставил мой ID с двух сторон сделал фото лица сделал верификацию лица , мне отказали в верификации и потом вообще аккаунт заблокировали и сказали по почте мы вам не вернем ваши средства обратно . Я честный игрок и ничего не нарушал . Я имею все на видео и имею скриншоты и им предоставил всю информацию мой айпи , хеш отправки USDT и скриншоты . Я как знаю bc.game очень серьезная компания и наверное вышло с их стороны какое то техническое недопонимание так как мой аккаунт не прошел верификацию и поэтому они не дали вывести денег .

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I found out about my account being blocked when I tried to log in and I received a notification that I needed to contact the email address. recovery@bcgame.com I

I attached the first screenshot of what the site tells me when I log into my account.

I only played sports, sports lines and live sports betting

No, I refused the bonuses.

I also attached screenshots of their response from yesterday and my response to them.

Я узнал о блокировке аккаунта когда пытался войти в аккаунт мне выходит оповещение , что надо обратиться на почту recovery@bcgame.com я

прикрепил первый скриншот , что мне пишет сайт при входе в аккаунт

Я играл только в спорт , спорт линия и лайв ставки на спорт

Нет я отказался от бонусов

Так же прикрепил скриншоты их вчерашнего ответа и моего ответа им .

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.