BC.Game Casino - プレイヤーのアカウントは証拠なしに閉鎖されました。

Complaint Title:BC Game locked my account without evidence

Hello CasinoGuru Team,

I am requesting your assistance regarding my BC.Game account, which was suddenly and permanently locked without any valid explanation.

My account details:

Username: kunishk

UID: 33888259

Amount withheld: ₹50,00,000 (50 lakhs INR)

BC.Game claims that I violated their Terms of Service by using "prohibited techniques," but they have not provided any proof, specific rule, activity log, or gameplay evidence to support this accusation.

I have always played honestly and followed all their rules. I did not use bots, scripts, VPN manipulation, multi-accounting, bonus abuse, or any unfair method. This accusation is incorrect and damaging.

I contacted BC.Game support repeatedly, but they only provided generic template responses and refused to give:

The exact rule they claim I violated

Details of their investigation

Any logs or explanations

A fair review of my case

This is a very large amount, and I believe BC.Game has made an unfair decision without a transparent investigation.

I am fully ready to provide KYC or any required documents.

I kindly request CasinoGuru to mediate and ask BC.Game to:

Provide proper evidence of the alleged violation

Conduct a fair manual review of my account

Release my legitimately earned balance of ₹50,00,000

Thank you for your help.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

Please find my answers below so you can better understand my situation:

How long I have been playing:

I have been playing on BC.Game for around 1.5 years.

When my account was blocked:

My account was blocked around 1 year ago. Since then, I have not been able to access it despite contacting their support.

Which games I played to win my balance:

I mainly played the Crash game to accumulate my balance.

Whether I used any bonus:

No, I did not use any bonus.

I only used my own deposited money to play and build my balance.

My balance was earned through normal gameplay, and I did not violate any rules.

I kindly request your help in resolving this matter and getting my account unlocked.

Thank you very much for your assistance.

Best regards,

Kunishk

Thanks for the explanation.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.