BC.Game Casino - プレイヤーのアカウントは閉鎖されました。

bc game locked my account without any reason..i also email to recovery@bcgame.com but no reply from last 10 days

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

hello.

my account was blocked on 01/7 /2025

when i try to login my account it shows your account is temporarily locked please contact customer service

live games

sir i only sent email to recovery@bcgame.com but no response.

Hello,

Unfortunately, we are unable to assist the user as they have breached our terms of service by creating multiple accounts. We have confirmed over 20 accounts, and proof has been sent to Tomas regarding the same.

Best Regards

BC.GAME

sir i have only one account and i am using my office wifi

i have completed my basic and advance verification on this account ..

Thanks for your reply.

The casino representative provided evidence of multiple accounts being created; the accounts are connected by several factors different than strictly an IP address. Consequently, we understand the casino's accusations and won't be able to argue for your fund to be paid out. I recommend that you don't create multiple accounts in online casinos in the future to prevent similar issues.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.