BC.Game Casino - プレイヤーの入金が遅延しています。

I made a P2P deposit of 22,000,000 UZS to BC.GAME on March 12, 2026. My bank (Alif Bank) confirmed the transaction was successful and provided a verified RRN: 663903667160. The funds reached the recipient NABIYEV OZODBEK. However, the casino has been holding my deposit in 'Under Review' status for over 36 hours and refuses to credit it manually despite the official bank proof. I have already sent a formal complaint to their compliance department with no result.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the transaction and its status as it appears in the deposit history in your player's account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Muhammadjon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru