BC.Game Casino - プレイヤーの入金は入金されません。

I made a deposit on 08th of August, the transaction was successful and money got deducted from my bank account. But bc casino didn't credit my deposit in game. I contacted their live support they created a ticket which got failed after few days saying that we can't help you further in this regard.

I even provided them my bank account statement if their merchant hasn't received kindly ask bc casino to provide me the merchant's bank statement so that I can file charge back sheet

Please help me get my deposit, I am attaching my updated bank account statement also the transaction receipt

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear casino guru I have contacted my bank the amount has been successfully credited to the merchants bank

Kindly note the order id of the deposit

[hidden by Casino.Guru]

And it has been only 17 days , bc casino can fix it within the 30 calendar days

No dear i didn't receive it yet

Dear Unaid01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru