BC.Game Casino - プレイヤーの出金リクエストは拒否されました。

hello,

i put normally deposit at bc game casino and i withdraw a small amount about 30 dollars. When i want to withdraw 610 dollars they ask for kyc , i did it correctly but the decline it and didn't let me now withdraw. Can you please help me?

Dear Ramuka2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
• Since when are you attempting to withdraw the winnings from the casino?
• Could you please share with me your communication with the casino regarding the delay of your payout to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hello,

I send all the infos by email. Thanks

Hello,

The user was asked to complete the advanced KYC, and as the user has completed that, we have already unlocked their account upon the KYC checks. Please let me know if there is anything else we can assist you with?

Best Regards

BC.GAME

Thank you very much for the update from the casino representative.

Dear Ramuka2025

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Alternatively, you can choose to close the complaint as resolved yourself.

Looking forward to your reply.

The issue was not solved and they only reopen the KYC, i completed full and approved but they still didn't let me withdraw my own money. So i totally closed my account and i suggest to everyone to don't play there! Help line support is a joke, they don't care and not help at all. They are way better casinos. STAY AWAY FROM THOSE SCAMMERS

Thanks for the explanation of the situation.

Could you please explain what happened to your winnings and withdrawable balance in the casino upon closure of your account?

Please let me know.

Dear Ramuka2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello to everyone,

After all my complaints and a lot of emails, lost of my own winnings that came at 5.5k down to 0 then they allowed me to withdraw , what? the 0 dollars 🤯 Please choose another platform cuz the support these is disaster

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Since it appears we won't be able to assist you further, the complaint will be closed accordingly. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.