BC.Game Casino - プレイヤーの撤退は成功したようですが、遅延しています。

F-1834506007479704524

My withdraw are show succusfull but my bank not creadit

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you checked if you entered the correct payment details for this withdrawal request?

Which payment method did you choose for this withdrawal request?

Have you contacted the casino customer support to ask about the status of this transaction?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Thank you for your patience, and stay safe.

F-1834506007479704524

15,174

Thank you for your response. However, you haven’t addressed any of the questions I asked. Could you please take a moment to reply to them so we can better assist you?

1. Have you made any successful withdrawals from this casino before?
2. Have you checked if you entered the correct payment details for this withdrawal request?
3. Which payment method did you choose for this withdrawal request?
4. Have you contacted the casino customer support to ask about the status of this transaction?

Dear kousarbhat966980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.