BC.Game Casino - プレイヤーの賞金は没収されました。

Hello, I bought a bonus in bs game provider Push Gaming, bought a bonus for 2k UAH won 16k UAH but for some reason I can't take the winnings, and they assigned a loss to my bet

Здравствуйте, я купил бонуску в бс гейм провайдер Push Gaming, купил бонуску за 2к грн выиграл 16к грн но почему то выигрыш забрать я не могу, а к моей ставке присвоили проигрыш

Dear malginov05,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted the casino and asked them to investigate the round? With what result?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I sent you all the videos and photos by email, I'm waiting for your response

Все видео и фотографии я скинул вам на почту, ожидаю от вас ответа

Thanks for your reply and the provided situation.

• Have you asked the support to investigate the result of the rounds you found in the bet history?
• Have you tried contacting a different support agent with this request later? With what result?
• Was the price of the bonus feature 2249,47 UAH, or a different amount?

Please let me know.

Dear malginov05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Please provide more info regarding this, like the bet ID, date of the bet, so we can assist you with this.

Best Regards

BC.GAME

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru