Bet Andreas Casino - プレイヤーの出金申請はキャンセルされています。

Hello,

I would like to file a complaint against BetAndreas.

The issue is that my withdrawal requests are being canceled every single time without any explanation. My account has already been fully verified, so I do not understand why this is happening.

Another problem is the support service. The live chat support completely ignores my messages and does not help at all. Instead of resolving the issue, they keep telling me to contact Mostbet support by email or through a Telegram bot, even though I am a BetAndreas customer.

I have spent the entire day trying to get assistance, but nobody is helping me or giving me any clear information regarding my withdrawals.

I would appreciate your help in resolving this issue.

Best regards.

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Dear parbom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When have you passed account verification in the casino?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas