bet O bet Casino - プレイヤーの撤退が遅れています。

I withdrew 301 EUR on November 18th. Their terms says withdrawal are processed within 3 business days but it's already more than 2 weeks.

My account is fully verified (KYC, credit card photo, bank statement, gas bill sent. They accepted them and told me I'm verified)

Both email support and live chat can only say that my application has been sent to the appropriate department. A copy paste answer, they don't say anything else and ignore me

Please help me

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Dear AfkWuwa,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to [email protected]?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas