bet O bet Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on the 29th of November and they asked for verification documents, which I provided and they approved of very quickly. Since then, I have made multiple attempts to reach out about the status of my payment and they have told me that they have forwarded my complaint to the relevant department yet I have heard nothing despite it being close to a month since originally requesting a withdrawal.

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Dear tyler686,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve faced with your withdrawal.

To better understand the situation and proceed with our review, could you please clarify the following points:

• Have you requested any additional withdrawals after the first one, or is this the only pending payment?
• Could you confirm whether the casino has asked for any other documents or information after your initial verification was approved?
• What payment method did you use for this withdrawal request?

If you have any screenshots of your communication with the casino or proof of the withdrawal request, please feel free to forward them to petronela.k@casino.guru. This can help us verify the timeline and details.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

There is only one pending withdrawal request, the rest of the funds are in the account balance - the withdrawal request is for $3000 CAD.

The casino did in fact ask me for further verification on December 6th, about a week after the initial withdrawal request. I sent the documents and they approved them shortly after.

The withdrawal attempt was done with Interac.

Hi tyler686,

Thank you for your update. I appreciate the clarification regarding the pending withdrawal, the verification request on December 6th, and the payment method used.

Before we proceed, could you please check if you have any screenshots confirming:

• the original withdrawal request and the approval of your verification
• the active balance on your account

Please upload them here or forward them to petronela.k@casino.guru.

Thank you in advance for your reply.

Attached is a photo of the transactions list which states the day that I first attempted a withdrawal along with the rest of my account balance. Second photo is the email in which they state that I am fully verified.

Dear tyler686,

Thank you for providing the requested screenshots and for your cooperation throughout the complaint process.

Unfortunately, I regret to inform you that we are unable to continue mediating your case. This casino has accumulated a significant number of complaints (18) closed under our No Reaction Policy, meaning it repeatedly fails to respond to our attempts at communication. Due to this ongoing lack of cooperation, we are forced to close your complaint as Unresolved.

I understand that this is not a satisfactory outcome, especially given that your withdrawal request was submitted on November 29, your verification was approved, and nearly a month has passed without the payment being processed. However, despite previous multiple attempts to contact the casino via email, live chat, and affiliate channels, we have received no response.

Closing complaints as unresolved does negatively affect the casino’s overall rating, and in some cases, this pressure leads casinos to reconsider their approach and engage with us later. Please note that the casino may still reopen this complaint at any time if they decide to cooperate.

Regrettably, based on our experience, the casino appears to systematically ignore mediation efforts, and we strongly recommend exercising caution when dealing with it in the future.

I truly wish I could be of more help in resolving this matter.

Best regards,

Petronela

Casino.Guru