bet O bet Casino - プレイヤーの支払いが停止しています。

I've been waiting for a withdrawal of €68 since January 1st. I've emailed several times, but never received a response.

Aspetto un prelievo di 68€ dal 1 gennaio. Inviato piu volte mail, non mi è mai stata data una risposta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear liiubov,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Please allow me to ask you a few questions:

• Have you achieved your winnings with the help of a bonus?
• Have you made any previous payouts from the casino

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Good evening, no, I didn't get my winnings through bonuses, I simply played sports betting and roulette.

buonasera, no non ho ottenuto le vincite tramite bonus, ho semplicemente giocato alle scommesse sportive e roulette.

Dear liiubov,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.