Bet Swagger Casino - プレイヤーの引き出しが遅れており、アカウントの問題が続いています。

Funded over 24k in there accounts won 8k back refused to pay out said because I opened other accounts with them. They then said they would refund latest deposit around 1k still not received it after them saying it will take. 5 days it’s now been 2 weeks there now not responding to my emails for the past 7 days have to seek legal action do not use them 

Dear Argyle2034,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello I have previously open accounts with them however I’m the one who’s closed them. I have always funded 4-5 thousand pound in to the accounts it’s never been an issue them they have never closed them down. Only when I won. One of my accounts has 700£ balance and several open bets in there.

my 9000£ was won without any bonus and yh I was in process of verfacition. I made a new email yesterday and emailed them about depositing as they have not responded to me for 7 days they answered within 30 minutes. I eventually got an update they went on to say they have refund my deposit for the account however can not provide me with no tracking number. Or respond to me again. It’s outrageous

There terms and conditions say you can’t open more accounts if you do all accounts will be joined to one and treated as one. The accounts I have made are with the same name same address same bank. Just different email

Could you please specify how many accounts you have created at this casino?

Additionally, could you describe in more detail whether you had more than one account active at the same time?

Have you ever closed any of your accounts yourself, or did you request the closure through the casino’s customer support?

Could you also explain why you decided to close your previous accounts and create new ones?

Lastly, have any of your accounts been successfully verified?

There saying theee 17 however I’ve deposited 4-5k on each one I’ve closed them when I lost a lot. Not once did they ever close them or have a duty of care. I never had more than one active at the same time. I had always closed my accounts not through customer care most of my accounts were verified however it’s a very slow process

I’ve only deposited on 7

Dear Argyle2034,

Thank you for your responses and for sharing additional details about your case.

After carefully reviewing all the information provided, I must unfortunately inform you that we won’t be able to assist you further in this matter.

The casino's terms and conditions explicitly prohibit the creation of multiple accounts. Even though you mention that you never had more than one account active at a time and always closed them yourself, having 17 accounts registered under the same name, address, and banking details is considered a serious breach of these terms. Casinos have the right to take action in such cases, including voiding winnings and closing accounts.

According to the Terms and Conditions:

3.12   The Player may open only one Account. Any additional accounts that are found may be closed or all such accounts may be treated as one joint Account, in either case at the Operator's discretion.

As a result, it is entirely up to the casino’s discretion whether they decide to refund any of your deposits. Since this complaint involves a clear violation of the casino’s rules, we are unable to mediate or request any specific resolution on your behalf.

We appreciate your understanding and wish you the best of luck resolving this matter directly with the casino.

Best regards,

Veronika

Casino.Guru Team