BetAlice Casino - プレイヤーの撤退が遅れています。

Dear Casino Guru team,

On July 4, 2025, I requested my first withdrawal, followed by two more, each of €500, on July 5, 2025, and July 6, 2025. According to the casino's information, which you can read yourself, this initial withdrawal phase takes three business days. To date, all three withdrawal requests are in the same processing mode. The account has been fully verified. Live chat and support always offer only excuses with various explanations as to why the issue is, but no precise statement as to when the payout will arrive. It's already been 14 days, and unfortunately, the payout is still pending.

Can you please help me process the payout as quickly as possible.

With kind regards, [username hidden by Casino Guru]

Liebes Team von Casino Guru,

Am 04.07.2025 beantragte ich meine erste Auszahlung, am 05.07.2025 und am 06.07.2025, gleich 2 weitere je mit 500 Euro. Laut Informationen des Casinos, die man selber nachlesen kann beträgt diese erste Phase der Auszahlung 3 Werktage. Bis zum heutigen Tag sind dort alle 3 Auszahlungsanträge im gleichen Bearbeitungsmodus. Verifiziert ist das Konto vollständig. Vom livechat und dem Support kommen immer nur Vertröstungen mit verschiedenen Aussagen woran es läge aber keine genaue Aussage wann die Auszahlung kommt. Es sind jetzt schon 14 Tage um und leider immer noch Auszahlung.

Könnt ihr mir bitte helfen die Auszahlung schnellstmöglich abzuwickeln.

Mit lieben Grüßen [username hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear Veronika,

Thank you for your help, I'm happy to answer your questions.

I had never had a successful withdrawal before.

According to my account details, I do not need to complete any verification, see image attached.

I look forward to your reply

LG

Liebe Veronika,

Vielen Dank für Ihre Hilfe, gerne beantworten ich Ihre Fragen.

Eine erfolgreiche Abhebung hatte ich zuvor noch nicht gehabt.

Eine Verifizierung muss ich laut meiner Kontodetails nicht durchführen, siehe Bild im Anhang.

Ich freue mich auf Ihre Antwort

LG

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Haeschen1217,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika