BETANDYOU Casino - プレイヤーの入金が遅れています。

I made 2 deposits with my card that have not been credited to my casino account, but the amounts have been deducted from my bank. They haven't provided a solution. They just keep sending the same response, saying that it is being investigated by the specialists. I've been dealing with this for a week!

Son 2 depósitos con tarjeta que no se han acreditado a mi cuenta de casino y si ha sido descontado de mi banco. No dan solución. Solo responden el mismo mensaje que es que está siendo investigado por los especialistas. Así llevo 1 semana !

Dear Jesusmndez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello. Please tell me when the deposits were made and for what amount?

Здравствуйте. Подскажите, пожалуйста, когда были сделаны депозиты а также на какую сумму ?

Dear Jesusmndez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.