BETANDYOU Casino - プレイヤーの入金が遅れています。

I have been made 200INR deposit to check the website the time frame is 30min but money has not credited to wallet and they are saying we are working on it what nonsense is this to check the payment and to add in wallet do they need more than 30 min than why is the time frame is 30 min I don't think so I'll get my money but that's ok it's been 1 hour still they haven't added

Dear Kiran,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETANDYOU Casino.

• Do I understand correctly this is your first deposit in the casino?
• Could you please share a screenshot of your deposit history found in your player profile?
• Could you please share with me your communication with the casino discussing the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hey, everybody. The player had a successful deposit for the specified amount on the 7th of January, after which the player lost all the funds in the game from Spribe. 

Dear Kiran,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.