Betchan Casino - プレイヤーはカジノの違法行為を受けて返金を求める。

I am filing this formal complaint against Betchan Casino, operated by N1 Interactive Ltd., for unethical and illegal practices, particularly in regard to accepting Dutch players without the appropriate licensing.

I am a Dutch player who unknowingly used Betchan’s platform, believing it operated in compliance with the law. However, I later discovered that Betchan does not hold a Dutch license and is not authorized to provide gambling services in the Netherlands. In fact, Betchan has already been fined by the Dutch Gambling Authority (Kansspelautoriteit, KSA) for these illegal activities.

While other casinos under the N1 Interactive Ltd. umbrella have acknowledged this issue and refunded my deposits, Betchan has refused to issue any refund. Despite my attempts to resolve this matter directly with their support team, I have been met with dismissive responses claiming their decision is "final and conclusive." This response disregards the fact that they operated unlawfully in my jurisdiction and retained funds obtained through illegal means.

I believe it is important to bring this issue to public attention so other players can avoid the same frustration. Furthermore, I seek Casino Guru’s assistance in holding Betchan accountable for their actions and ensuring they refund my deposits, as their operation violated Dutch law and betrayed the trust of their players.

Attached are all relevant documents, including my correspondence with Betchan support, deposit and gameplay history, and evidence of their non-compliance with licensing requirements.

I trust that Casino Guru will investigate this matter and help me achieve a fair resolution.

Thank you for your time and assistance.

Hello Larsieboii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betchan Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was every verified?
• Is your account currently still open?
• When was the last time you spoke to the casino and what was it about?

Please note that unless the casino list your country as restricted, you are allowed to play. If your country has specific regulation regarding the gambling, it is your responsibility where you register or not.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Could you please advise if your account was every verified? It was not

Is your account currently still open? No, i closed it after finding out.

When was the last time you spoke to the casino and what was it about? I asked why other N1 Interactive casinos refunded me but not betchan.

"Please note that unless the casino list your country as restricted, you are allowed to play." They have put my account country to places like austria or norway switserland without me knowing so i could just play.

Dear Larsieboii,

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Best regards,

Nick