Betcoin.ag Casino - プレイヤーのアカウントは閉鎖されており、賞金にはアクセスできません。

Betcoin is trying to scam me and left me with a sad experience.

On 1st of June i was trying to login to my account to make some withdrawal from my winnings. I immediately discovered that my account was disabled and I contacted them immediately through their official email address. They replied to me immediately accused me of having multiple accounts with them, in fant they have one account already as evidence, they said. I told them that they are accusing me wrongly that I have never had any other account with them apart this account. That they are mistaking me to another person.

They said that I am lying that they have evidence.

Please help me to recover my fund from them because they have refused to reply me or enable my account since one week now.

I will attach some of the screenshot of my conversation with them in this text.

Thanks a million times.

Dear Onyeze2030,

Thank you very much for submitting your complaint. I’m sorry to hear about the situation with your Betcoin account and the frustration this has caused.

To help us better understand your case and assist you effectively, could you please provide the following details:

• When did you register your Betcoin account, and when did you last successfully access it?
• Do you recall receiving any bonuses, promotional offers, or participating in any promotions that could be linked to your account activity?
• Can you confirm whether you have ever used any shared or public devices or networks to access the casino that could explain a potential false match with another account?
• Approximately how much money did you have in your account at the time it was disabled?
• Have you received any further replies from Betcoin after the initial accusation of multiple accounts?

Please feel free to forward any relevant screenshots or email correspondence to [email protected], especially any documentation that supports your claim that you only had one account.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1. It almost one year i registered with them if I am not mistaken. But my last time to login was on 31st of May.

2. I didn't receive any bonus or promotion.

3. I have 33$ worth of LTC

4. Yes. They insisted dat I did have multiple accounts. And as I am trying to defend myself they stopped replying messages.

Hello,

Thank you very much for your reply and for providing these details — they are very helpful.

I noticed that you did not confirm one point:

• Have you ever used any shared or public devices or networks (like a public Wi-Fi, a friend's computer, or a shared internet connection) to access your Betcoin account?

This information is important because it could help explain a possible false match with another account, which may be the reason for their multiple account claim.

Could you please confirm this for us?

Thank you in advance for your reply.

No I have never used any public devices or network to access my account

Dear Onyeze2030,

Thank you very much for your patience and for providing all the information we asked for.

After carefully reviewing your case and the supporting evidence submitted by Betcoin, we must unfortunately inform you that we are closing your complaint. The casino has shown that they acted in line with their terms and conditions, and in addition, the matter relates specifically to sports betting activity, which falls outside the scope of complaints we handle.

We understand this is disappointing, but as a complaints resolution center, we focus on casino-related issues only and do not mediate disputes involving sports betting.

Thank you again for your understanding and cooperation. We wish you all the best going forward.

Best regards,

Petronela

Casino.Guru