BetFury Casino - プレイヤーのアカウントは正当な理由なく閉鎖されました。

I made 2 deposits totaling 0.02btc ($3200 cad) last week and won on betfury. When I requested a cashout, my account was locked and they said they would only return my deposits. They claimed that I broke their T&C but I didn't do any of the things they listed

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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I made my account and first deposit on Aug 11. I tried to withdraw on Aug 20 and my account was blocked instantly after requesting the withdrawal. I bet on live games to accumulate my balance. I did not get any bonus.

Thanks for the explanation.

• Could you please specify which particular live games you played?
• Have you managed to withdraw your original deposit from the casino yet?

Please let me know.

I don't remember what exactly I played. I got my original deposit back.

Thanks for your reply.

• Which live games do you usually play? Which providers?
• Which game have you been most successful in?

Looking forward to your reply.

I can't access their website to see what I played. I only have a problem on betfury, with other providers this hasn't happened. I usually play roulette and baseball

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you atbets for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetFury Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Thank you for reaching out,

The user’s account was blocked due to detected Value/Arbitrage betting activity, which is strictly prohibited according to the BetFury Terms & Conditions. Additionally, the user’s betting pattern showed increased activity on such odds, which also falls under the restricted behavior outlined in our rules.

As per clauses 6.1, 6.3, 6.4.3, 6.5, and 6.7 of the BetFury Terms & Conditions, the user’s account was restricted. However, the full deposit amount has been returned to the user in accordance with our policies.

Best regards,

BetFury Team

Thank you for the update BetFury Casino representative. Would it be possible to provide me with evidence of arbitrage betting? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Hello, the email was sent to peter.c@casino.guru, with the detailed information.

Thank you for providing me with the evidence.

Dear atbets, the casino has provided us with evidence to support their claim. We believe that their actions in this case are justified, and we will subsequently reject this complaint. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter