Betlive Casino - プレイヤーのアカウントは閉鎖され、賞金の受け取りが遅れています。

I would like to file a complaint because Betlive Casino is not paying out my legitimate winnings.

I have been waiting for almost a month for my withdrawal to be processed, but I cannot even log into my account because it has been blocked.

Customer service is not providing any information as to why this happened or when my withdrawal will be processed. My account has been verified, and the winnings were obtained through normal gameplay. Either the casino is running scam or they delaying payments as much as possible.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlive Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I registered there in early June 2025, and my account was blocked after I requested a withdrawal.

How did you learn about your account being blocked?

I wanted to check status of my withdrawal and then I noticed access is blocked. They did not send any notification or information.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Casino games and sports betting.

Did you achieve your current balance with the help of a bonus?

I did not use any bonus.

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks for your reply.

• Which casino games did you play, to your knowledge? Which game providers?
• When exactly have you requested a payout?
• Have you asked the casino for the reason why your account was blocked?
• When was the last time you were in contact with casino support?

Please let me know.

I played casino and sportsbets

I requested withdrawal on 25-31 July 2025

They don't provide any information, I contacted them today last time and they tell me always

"The withdrawal is currently being processed. Due to high demand, it may take longer than expected. We apologise for the inconvenience. Please be patient; it should not be long."

Could you please share a screenshot of the error you receive when trying to log in to your player's account?

Share the information with my email at tomas@casino.guru

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru), who will be at your service. However, I would like to warn you that it seems to be a common practice of Betlive Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear Betlive Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player, the casino has contacted us and told that all your funds were withdrawn successfully. Can you confirm it?

Dear i3vg3n,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru