Betmaster Casino MX - プレイヤーの撤退は制限されています。

I can't withdraw my money, "This payment method currently does not allow withdrawals,"

no puedo retirar mi dinero, " este método de pago actualmente no permite retiros ",

Dear Angelll30,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betmaster Casino MX. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• In the screenshot you shared, it is written that the casino only processes withdrawals via SPEI. Have you already tried this payment method instead of VISA?
• Have you reached out to the casino’s customer support regarding this issue? If so, what was their response? 
• Is your casino account verified?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear Angelll30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru