Betmaster Casino MX - 検証の問題により、プレイヤーの引き出しが遅れています。

Hello, it's asking me to verify my account. After I logged in, they asked me to grant access to my email to speed things up, claiming I was already verified on another account. I granted access, the screen went white and then black with the message that's in the .csogurs screenshot file I just attached here. I don't understand why they're asking for access to my email to verify my identity. The process is supposed to be quick, but I've been waiting for a while now; they just keep giving me the runaround. I'm very frustrated.

Hola me pide que me verifique ya que accedí me pidieron que diera acceso a mi correo para que fuera más rápido ya que según ya estaba verificada en otra cuenta ,di acceso la pantalla se puso en blanco y después en negro con la nota que está en la.csogurs de pantalla que acabo de dejar aquí también No entiendo para que piden acceso a mi correo para ver si soy yo realmente y el proceso Es rápido ya tengo tiempo esperando solo me dan largas estoy muy e

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing and I understand how concerning this situation can be.

To clarify your case, I would like to ask you a few additional questions.

• You mentioned that you attached screenshots; however, we have not received any with your complaint. Could you please upload them directly to the complaint thread so we can review them?
• Could you also explain the issue with accessing your email in more detail? Are you currently unable to log in, or do you believe someone else may have had access to it? Have you ever shared your login details with a third party?
• Additionally, have you contacted the casino’s customer support via email or live chat regarding the verification issues? If yes, please share their responses with us, ideally in the form of screenshots or full email transcripts.

Your clarification will help us understand the situation better and determine the next steps.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Veronics, I'm sending you the screenshots and everything through your email, don't give it a second glance.

Veronics te envío las capturas y todo por tu correo electrónico no le de m

I sent you the screenshots via email

Te envié lass capturas por tu correo electrónico

Thank you for your emails.

• Could you please specify if you were able to upload your identity documents to your casino profile for verification?
• Have any of your documents been reviewed by the relevant department in the meantime?
• Are there any pending withdrawal requests currently in your account?

Dear Lujurialuminosa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru