Betmaster Casino MX - 決済が遅延しているとのクレームがあります。

The thing is, I've been playing for a while now and I've never had any problems with deposits or withdrawals. Yesterday I made a deposit and won, and since last night when I've tried to withdraw, they haven't processed it. I've never had these problems before; it always took a maximum of 5 minutes, and I was used to it. It's been more than 14 hours and they haven't even accepted it, and they're not answering.

Lo que pasa es que ya llevo tiempo jugando y nunca había tenido problemas con depósito mi retiro y ayer realicé un depósito y gané y desde ayer en la noche que quiero retirar no los procesan y nunca había tenido sus problemas siempre lo máximo eran 5 minutos y ya los tenía en cuenta habrán pasado más de 14 horas y ni siquiera me lo aceptan y no contestan

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Dear Edu51,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Edu51,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.