BetMaximus Casino - プレイヤーの撤退が遅れています。

I withdrew 697 USD on November 1st.

However, the withdrawal was not approved and was canceled on 11/28.

When I contacted support, I was asked to apply for withdrawal again, so I did so.

As of December 10th, withdrawals are still not approved.

When I contacted support, they said they couldn't answer my question because the finance team isn't involved.

11/1に697USDの出金を行いました。

しかし、出金は承認されず11/28にキャンセルされました。

サポートに問い合わせたところ、再度出金申請を求められたので、出金申請を行いました。

12/10現在でも出金は承認されません。

サポートに問い合わせても財務チームは関わっていないので答えられないとの回答です。

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• Which payment method have you selected for your withdrawal requests? Have you used the same payment method for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika