BetMaximus Casino - プレイヤーの撤退が遅れています。

On 6th November I have made deposit worth 1362.40€. Played for couple of days and decided to withdraw part of balance, then started issues with casino. More than a month passed, but they still haven't verified my account, even though all documents were sent. Finance team don't answer for 8 days already.they have cancelled withdrawal several times.last one is pending since 03.12.2025

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for verification, and when exactly did you send the most recent one?
• Have any of your documents been reviewed and approved by the casino's relevant department?
• Have you selected a Latvian bank account for your withdrawal as requested by the casino? Have you been asked to provide any documents confirming that you are the sole owner of this account?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika