Betnuvo Casino - プレイヤーの出金リクエストが遅れています。

Withdraw rejected everyday. Been trying for 3 weeks. Chat tells me to try in a hour and I do and still gets rejected. Support never answer emails. The chat agent always says the same stuff that the system rejects them if they have to many requests from other players. I am fully verified and done all 5 documents requested

Dear Chooper89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation, could you please clarify a few points? Here are some questions that will help us:

• Have you been informed about any reasons for the rejection of your withdrawal requests?
• Have you had any prior successful withdrawals from the casino?
• Have you tried contacting support through different channels aside from chat, for example, phone or social media?
• Have you received any confirmation emails regarding your withdrawal requests?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

No email regarding withdrawel. 21 times I've tried and all rejected. They say its cause there is to many in a que and to try every hour. Which again. Still constantly rejected. I'm fully verified. No communication back from emails. And chat just tell you to email them . Never had a successful withdrawel

Hi Chooper89,

To help us get to the bottom of this, could you please clarify the following:

• When you email support, do you receive any automated confirmations that your request was received?
• Were the funds you’re trying to withdraw generated from gameplay without an active bonus, or did you have a bonus in play when you earned these winnings?

Thank you in advance for your reply.

No never get email responses back. And I played with no bonuses. It's been rejected 29 times now . There reason on chat is that the que is long and the system rejects withdrawels automatically

Thank you very much, Chooper89, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]), who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Betnuvo Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Chooper89,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betnuvo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana