Beton.win Casino - プレイヤーによる自己排除申請の処理が遅れています。

I've requested self-exclusion dozens of times due to gambling addiction, but they're unable to do it. I've lost a huge amount of money.

He solicitado la autoexclusión decenas de veces debido a ludopatía, pero no son capaces de hacerlo. He perdido much´ísimo dinero.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beton.win Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication (ads; newsletters)
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas