Betonic Casino - プレイヤーは賭けをすることができません。

Hi, I have a problem with Betonic. I can't place bets. He tells me: Error in the registration of the bet (1042). I have already sent several emails but no reply.

Salve,ho un problema con Betonic. Non riesco a piazzare scommesse.Mi dice: Errore nella registrazione della scommessa(1042).Ho inviat gia' varie email ma nessuna risposta.

Dear balos,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message that keeps popping up? Have you made any successful bets before?

If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here). 

Looking forward to hearing from you.

Best regards,

Kristina

Here is the screenshot:

He always tells me: Error in the registration of the bet (1042).

Ecco lo screenshot:

Mi dice sempre: Errore nella registrazione della scommessa(1042).

Thank you for your reply, balos. I see that you are trying to place a bet in the sportsbook section. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Dear balos,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.