Betpanda Casino - プレイヤーのアカウントが理由なく閉鎖されました。

After three bets that I won, I tried to withdraw some of the funds. The money was frozen for two days. Two days later, they simply closed my account without even the possibility of returning the deposit! The company did not provide any explanations, except for the words "we decided so".

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betpanda Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Hello! Thank you for your help. I will answer your questions:

1. I have placed only 3 or 4 bets on sporting events, main outcomes. Team win with handicap or something like that.

2. I have not passed verification. My account was blocked without any access. Chat support told me to write to the mail.

3. I did not receive any bonuses or use any free bets.

Thanks again! Have a nice day!

Thank you for your reply, vova78null. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear vova78null,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! Sorry, I missed your message. Yes, I would be very grateful if you could give me websites that could help! Anyway, thank you very much!

Dear player, please check your inbox. I have just sent you an email. I really hope you will find the provided information helpful.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. We are sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.

Regards,

Natalia