Betpanda Casino - プレイヤーのボーナス賞金はゼロと記載されます。

while playing on Betpanda I was playing tarot destiny for 30 cents a spin and hit the hold and spin bonus..It’s triggered with 3 globes in the middle row and you are given 3 spins to hit another globe value and that resets the spins..Contacted casino and was told the see the effected game where I was disconnected and they would contact the game supplier..I received an email stating game provider said winnings In bonus were $0 and that’s not even possible..You would still at least win the 3 globe values that triggered the bonus in the first place

Hello sammy2296,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

Hello sammy2296,

Please forward your betting history and highlight the exact bet as requested previously as a communication with the casino is not a relevant evidence in such cases.

Awaiting your response.

Regards,

Nick

Dear sammy2296,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is what they sent me,shows bonus triggered I also found the rules of this game and the bonus has a guaranteed x20 win..It was only a .30 bet but the principle of it..

Dear sammy2296,

Unfortunately, there isn't anything to retrieve the spins. As your phone died and disconnected you from the game, the bet never did occur.

You always have to go by the gaming history as it shows exactly what happen.

Is there anything else we can assist you with?

Regards,

NIck

Dear sammy2296,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.