Betsio Casino - プレイヤーのボーナスは没収されました。

i received an email informing me that i was credited with a bonus, so far so good, i entered the site activated the bonus won 86 BRL bonus and i was playing to fulfill the requirements, i changed the game at a certain time and simply the bonus was automatically canceled by them, since i would surely be able to fulfill this rollover, so i contacted them, and simply said that it was a bonus granted by error (tournament) but i have no fault of system error or bonus issue, if it was given to me can not be taken. I wasted my time playing and my feeling of winning, guru casino help me solve this!

recebir um email informando que fui creditado com um bonus, até ai tudo bem, entrei no site ativei o bonus ganhei 86 BRL de bonus e fiquei jogando para cumprir os requerimentos, mudei de jogo em um determinado momento e simplesmente o bonus foi cancelado automaticamente por eles, visto que eu com certeza iria conseguir cumprir esse rolover, então entrei em contato com eles, e simplesmente disseram que foi um bonus concedido por erro (torneio) mais eu não tenho culpa nenhuma de erro de sistema ou emissão de bonus, se foi me dado não pode ser tomado. eu perdir meu tempo jogando e meu sentimento de ganho, guru casino me ajude a resolvir isso!

Dear leandrog532,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re facing.

To assist you more effectively, may I kindly ask for a few clarifications:

• On what date and time did you receive the email about the bonus? Was it a free bonus, or did it require a deposit to claim?
• What was your account balance before receiving the bonus? After the casino realized the bonus was sent by mistake, did they return your original balance?
• Could you please forward the communication you had with the casino regarding the bonus cancellation? My email address is veronika.f@casino.guru. Alternatively, you may post screenshots of the chat communication here.
• Did you participate in the tournament that was supposed to trigger the free spins?

Once we have this information, we’ll be in a better position to look into your case and hopefully help you reach a fair resolution.

Thank you in advance for your reply.

Best regards,

Veronika

Dear leandrog532,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.