Bettilt Casino - プレイヤーのアカウントは閉鎖されました。

Hey,

Website: Bettilt

I deposited 100€ and I played till I got 2000€ on winnings. I played online with different roulettes. From their website.

after account verification and bank verification, i did the withdrawal, Later My account got closed, telling me I used Martingale.

i was playing normaly.

thats so unfair, and such a scam!

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Dear Stephsan,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Bettilt Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you have not receive your withdrawal?
• Have you accumulated your winnings with the help of bonus?
• Do you have an access to your game history? Can you share it with me? My email is katarina.d@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello,

I never use bonuses at all.

I deposited 100€ with that money I made more then 2000 euros. To be exact 2700€

i decided to withdrawl 2000€, after all the checks and processes, they blocked m account and just told me, I cheated, and used a fraudulent system, I used Martingale.

For god sake, I was playing normal roulette, Loosing and winning. I hit some streaks.

the initial money that I had, i won it on the slot machines.

Dear Stephsan,

thank you for your reply.

Have you been able to obtain you game history, please? Could you please send it to my email?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Stephsan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru