BetUS Casino - プレイヤーの撤退が遅れています。

It's been over a month that I've been trying to withdraw my money, which isn't much (I literally won 35 dollars with only one bet) and they're trying to steal it from me.

They've asked me to call thousands of times, even requested video calls to do a extra verification and they won't let me withdraw the money.

They keep stalling hoping that I lose all my money on the site.

If you look on the internet you will notice that people cannot withdraw from the site, only deposit.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. To better understand your situation and assist you effectively, could you please clarify the following:

• What types of games did you play to accumulate your winnings? Did you place a sports bet, or did you play casino games?
• Which documents did you send to the casino for verification, and when did you submit the most recent one?
• Are there any pending verifications showing in your casino profile?
• When was the last time the casino contacted you regarding your account verification?
• Have you completed the video call requested by the casino’s customer support?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Hello, after many attempts to resolve the issue, I have finally been paid. It seems that the demonstrations on social media and here have had an effect. Thank you!

Olá, após muitas tentativas de resolver, finalmente me pagaram. Parece que a manifestação nas redes sociais e aqui surgiram efeito. Obrigado!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pedromaurcardoso15,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika