BetUS Casino - プレイヤーはカジノでの出金問題に直面しています。

They make it very easy to make a deposit-- but IMPOSSIBLE to make a withdrawal. I opened this account as a test to see if they were a good company. I am afraid to say, they are not. The most important thing a sports betting website can provide is trust. As customers, we make deposits and place bets because we believe if we win, we will get paid. NO point in making deposits if we think the company will steal our money. Steal, hold, freeze, or make withdrawing the funds almost impossible- and that is what they are doing. Not cool. Not good. Nigerian tactics going on here.

Each time I request a withdrawal, they make some phony excuse like documents and credit card info, which I provided. The last request, they said I need to CALL them! Well, I am in Mexico and I do not have a phone. Caliente doesn't pull this crap. Polymarket pays out in seconds. BETUS is a scam company! Do NOT make a deposit! You will never see your money again!

Dear 714greg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Is it possible for you to use the phone of a family member or a friend to complete the call?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

714greg,

Your casino.guru account will be banned due to rude and inappropriate comments permanently.

Consequently, your complaint will be rejected.

If you decide to contact another platform with your issue, please understand they also might expect you to provide constructive responses.