Billionairespin Casino - 出金中はプレイヤーのアカウントは閉鎖されます。

Account closed during withdrawal and winnings withdrawn without explanation

In fase di prelievo account chiuso e vincite ritirate senza fornire una spiegazione

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Billionairespin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• When did the casino close your account?
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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I played a total of about €180 on the classic casino roulette (minimum amount to withdraw)

Billionaires closed my account on September 12th after a withdrawal review that lasted about 7 days.

Before losing my account I passed the KYC during the withdrawal phase

I didn't unlock the bonus, in fact I deposited €60 and wanted to withdraw €55

Ho giocato un totale di circa 180 € sul casino roulette classico (cifra minima per poter prelevare)

Billionarie ha chiuso il mio conto il 12 Settembre dopo una revisione per un prelievo durata circa 7 giorni.

prima di perdere l'account ho superato il Kyc in fase di prelievo

non ho sbloccato bonus anzi ho depositato 60 € e volevo prelevare 55 €

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Jack13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru