Bitsler Casino - 選手の退出手続きが遅延しています。

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Dear Thom1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• What specific reason, if any, was provided in the email regarding the security checks?
• Can you confirm if there are any outstanding documents they require for the withdrawal to be processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I requested my withdrawal on 02/05/26. Please see an attached screenshot of my withdrawal details.

there is no reason mentioned so far, whenever i contact them always say we are working on it, i received an email on the same day after my withdrawal is on hold saying that needs to contact support team by email/chat , contacted them and informed me that is a automated system email as ur withdrawal is on hold nothing to worry about ur coins are safe , that’s all i received by them.

so far they didn’t ask any further documents as my account is fully verified

Thank you very much for the clarification. Please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.