BitStarz Casino - アカウントの問題により、プレイヤーの引き出しが遅れています。

I had made a deposit of $50 and Ended up winning at my balance got up to $1000 at which point I tried to withdraw however it was canceled. The casino stated that I had multiple accounts upon Looking into it further I see that I did try to sign up with my second email however, I didn’t even except the verification email to activate. My account was inactive the entire time I brought this up to the casino, but they are holding their stance that my winnings or to be withheld due to multiple accounts it’s not really fair due to the account not even being active I request that you please look into this and help.

Dear garywinters89,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitStarz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that there was no deposit, bonus, or play activity on the other account you created?
• Could you please explain when exactly you created both accounts in the casino?
• Could you please share supporting evidence, such as your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear garywinters89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru