Bizzo Casino - プレイヤーのアカウントは認証されていません。

hey I'm having trouble with the verification process for the past month.

they've asked me for extensive documents and i sent every single thing they wanted and they're still canceling my withdrawal requests .

here is what i sent so far :

• picture of my passport
• selfie with my passport
• 3 different proof of addresses
• 3 different selfies with 3 different type of ID + 3 different numbers written on a paper (yes i was asked to do it 3 different times)
• 3 month of bank statements from one bank
• 3 months of bank statement from another bank i use
• proof of income
• 3 different pay slips ( i sent invoices because i don't get pay slips)

so even after all of this, theyre still canceling my withdrawal. theyre insistent now on me giving them payslips from an employer but im not considered employed . im self employed and i send out invoices. i already proved this to them by sending them all my bank statements + invoices as well.

Important notice:

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Dear mikeymike1,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.

To help us investigate and expedite the process, could you please provide the following details:

• Have you made any successful withdrawals before?
• Has the casino successfully approved any of your documents?
• Has the casino indicated any issues with approving any specific documents or information?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina