Bizzo Casino - プレイヤーの入金が遅れています。

Hello,

I deposited €25 there yesterday using Sofortüberweisung, but it hasn't been credited to my account. There's no live chat, just a contact form, and I haven't received a response from the casino yet.

Hallo,

ich habe gestern 25 mit Sofortüberweisung dort eingezahlt aber es wird nicht dem Spielkonto gutgeschrieben. Einen Livechat gibt es nicht nur ein Kontaktformular, bis jetzt habe ich keine Antwort bekommen vom Casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I was able to reach someone via support, but the payment was rejected today. I just hope I get a refund from Klarna 🤷

Mittlerweile konnte ich jemanden erreichen über den Support, die Zahlung wurde heute abgelehnt ich hoffe einfach mal das ich eine Rückerstattung von Klarna bekomme 🤷

Klarna has now referred me to the dealer rankbeats, it will probably be a big operation until I get the money back 😓 the casino itself has not given a concrete answer in this regard

Klarna hat mich jetzt an den Händler rankbeats verwiesen, wird wohl ne größere Aktion bis ich das Geld zurück bekomme 😓 vom Casino selber kommt diesbezüglich keine konkrete Antwort

In cases where the transaction is rejected by the casino, contacting the payment provider may be the best course of action.

It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 23 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Kiwi42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru