Bizzo Casino - 選手の退出手続きが延期されました。

I am writing to submit an official complaint regarding a serious issue with my account on your platform.

A transaction/withdrawal was made from my account, however, until today the amount:

has not been credited to my bank account,

nor has it been returned to my balance in the application.

As a result, the funds have effectively disappeared without any clear explanation or resolution from your side, despite my previous communication with your support team.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous successful payouts from the casino using the same or a different payment method?
• Could you please share a screenshot from your player's account of the payout with the date and status visible?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas