BK8 Casino - プレイヤーのアカウントがブロックされています。

I can't log in to my account and I've been unfairly blocked. No help is given.

There was $10,000 left.

I couldn't even log in because it was a violation of the terms and conditions, and although I explained the situation to support many times, they just kept saying it was a violation of the terms and conditions and no discussion was held.

アカウントにログインできなく、不当にブロックされた。対応してもらえない

1万ドル残っていた。

規約違反とのことでログインすらできなくサポートも何度も説明したが規約違反と一方的に話し合いにならない。

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino?
• Did you accumulate your most recent winnings with or without an activated promotion?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear aonokono5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru