Blaze Spins Casino - プレイヤーのボーナスが予期せずキャンセルされました。

I took this mega bonus with a huge wagering blazespins was offering.

It had a timer set on the bonus which even increased after you activated the bonus.

In my case when activatiing the bonus it said 1day and 17hours when i started playing it.

The wagering was so big that i had to continue the next day.

The timer said that i had 1 day more to complete the wagering so i knew i would manage to wager it in time for the next day.

When i woke up the next day all my money was gone and the bonus canceled.

So i contacted support and asked what was going on?

They answered that the time had finished for the bonus and it got canceled but i told him that the timer said that i still had at least 1 more day to continue,

Hes first answer was that the timer did not matter, which i found very strange.

So i asked him what function does the timer have if not for the lenght of the bonus?

Then i activated another bonus and the timer increased in time so i told him why does the timer increase for if it has no function?

Then he answered it is extended wagering time.

So i told him exactly and in my case it said i hade more than 1 day left so what happened to my extended wagering time?

he just told me your bonus expired.

They still have this issue or "scam" i dont know what it is but it is very missleading to say at least.

Then if it is on purpose or not that i will let you judge or decide.

I can show you both printscreens and a full chat transcript between us so you get the full picture of this case.

Thank you in advance!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear hoshy,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing with the casino’s bonus system. To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• What was the specific bonus you activated, and what were its terms and conditions?
• Can you share the print screens that show the timer and your communication with customer support?
• Did you receive any additional notifications or messages from the casino regarding your bonus? My email address is veronika.f@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution. We want to ensure that your concerns are addressed and that the situation is resolved promptly.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hi Veronica,

Thank you for taking this case,

I believe the bonus was called 500% mega boost i dont remeber exactly the name of it but it was a bous they offer pretty often.

I have sent both screenshots and the chat transcript to the given email above.

I have not broken any term of the bonus the issue is just the timer they claim that was extended wagering time but still it got canceled before the time ran out.

Thank you for your attention to this matter.

Thank you for your email. According to the communication between you and the casino customer support, you activated the bonus called "Up to 500% Mega Boost — Premium Power for Your Next Deposit" which was valid "Until 16th December, 23:59 (GMT 0)".

• Can you please send me a screenshot of your bonus history showing this exact bonus?
• Was your bonus cancelled after 16th December passed?

Yes but there is a timer there as well which is for extended wagering time according to their own live support if you have red the chat trascript.

That timer increesed in time once activated and it was1day and 17hours when i activated it so i had time left over to complete the wagering for the next day.

We have carefully reviewed all the information you shared, including the bonus terms and your communication with the casino’s customer support.

The bonus you activated ("Up to 500% Mega Boost — Premium Power for Your Next Deposit") clearly stated in its terms an availability deadline of December 16th, 23:59 (GMT 0). This deadline defines the point at which the bonus expires if the wagering requirements have not been completed in full.

We did not receive any evidence confirming that the specific bonus you activated included an extended wagering timer or extended wagering period. The screenshots provided show timers related to different bonus offers, not to the bonus that was actually played.

The cancellation of the bonus after the stated expiration date was technically compliant with the bonus terms.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Veronika