Blaze Spins Casino - 選手の退出手続きが遅延しています。

Hello,

The first payout worked.

I have now requested a further payment of €702.50 and €800.

There seem to be technical problems. More likely, I think the casino simply doesn't want to pay out. They're not responding to my emails.

Hallo,

die erste Auszahlung hat funktioniert.

Ich habe nun eine weitere Auszahlung über 702.5 € und 800 € beantragt.

Anscheinend gibt es technische Probleme. Vielmehr denke ich, dass das Casino nicht auszahlen möchte. Auf meine E-Mails wird nicht reagiert.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your current pending withdrawal requests?
• How long did it take for your first withdrawal request to be processed and paid out?
• What types of games did you play to accumulate your winnings?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear degoran,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika