BlueChip Casino - 選手の撤退は1年延期となった。

I have done withdrawal on 31.01.2024 but till amount not credited into my account. I have provide all required documents to casino but nothing has been done by them. Please solve

Hello raijaswnat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified and I have submitted bank statement to them. Now they are saying since it is old entry they can do nothing

I have attached the reply given by them. Please help me to get my money

Hello raijaswnat

We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.

Please be sure to submit a complaint within a timely manner in case you will ever experience any issues with online casinos.

Best regards,

Nick